Hands-on AI-automation: Advisory Board & Practitioners

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DevOps, Agile, ITSM, Governance: Gartner- Research & Consulting, OGC- ITIL

After 15 years with Gartner, Ian is now free to pursue his own interests in technology and the ways technology is used. 

Although Ian was a highly qualified and experienced ITIL Expert, he recognised that organizations needed greater agility than traditional ITIL could deliver, so he went on to lead the DevOps and Operational Agility research agendas for Gartner Research. This included driving the research into DevSecOps, Continuous Assurance, Site Reliability Engineering (SRE) and Chaos engineering. 

The drive to agile operations came from deep experience. In 2008 Ian was one of the first ITIL V3 certified Experts, and was also on the OGC ITIL 2011 review panel.

In 1997 Ian had founded the Information Security practice for Exodus, then the world’s leading data center hosting organization (acquired by Cable and Wireless). As a Certified Information Systems Security Practitioner (CISSP), and ISO17799 Lead auditor, Ian then joined Gartner Consulting in 2004 and there founded both the Information Security practice and the Service Management practice, taking the business from zero to USD 11 million in 5 years. 

Under his leadership Gartner created a number of models and frameworks that helped organizations deliver security and operational organizations that were streamlined and fit-for-purpose. These innovations enabled organizations to realize solid business benefits from their investments in both security and IT operations. Many of those tools are still in use and delivering value today. 

Advice must drive leaders to action and actionable advice is what Ian has always delivered. 

AI-data-IA Practice, Ecosystems, CoE setup, practice research: Gartner, Wipro, HFS, ISG

PhD in AI. DFID Scholar@Strathclyde UK. 

25+ yrs in AI-automation tech practice. Former Director Research @Gartner- Core Research & Advisory (End-users- CIOs, CXO's), won multiple Gartner Awards. Former General Manager @Wipro HOLMES; and Vice President & Country Head Research @HFS.

In 2010, she started AI & automation practice at Gartner, covering IPSoft, arago, and AI-ML, AIOps capabilities of ServiceNow, BMC, HP, IBM tools. She created 200+ Gartner IPs, ITScore- Gartner's proprietary practice benchmarking tool. Clients consistently rated her in Top 50 Gartner Analyst-Advisors globally.

With several patents granted and filed, within a year of joining Wipro she got fellowship of the DMTS (Distinguished Member of Technical Staff). She led HOLMES AI Strategy, Eco-systems, Roadmap. She also built ETHICA-industry-first Ethical AI, DfT frameworks, AIOps, data marketplace, Data as IP practices. 

She started building AI solutions in 1997 as a Project Engineer at GEC UK, and coded industry-first expert systems. 

AI-automation & services management practitioner at Genpact, Wipro.  

An innovative leader who devices, articulates, and presents a strategy in a simple format to achieve the enterprise's transformation objective. 16+ years of versatile experience in IT Infrastructure & Operations, program mgmt. , domain consulting, for ITIS, ITES, Artificial Intelligence & Automation Ecosystem. 

His knowledge encompasses devising and implementing service strategies for large and complex engagements. He has been operational in aligning new & disruptive technology with the organizational roadmap. A Proven Leader with quick decision-making ability to lead the path of service/business transformation, optimizing support & delivery, integrating processes & tools by incorporating relevant frameworks, standards, and best practices, impacting business outcomes.

He has facilitated program recovery, sales/pre-sales enablement, Business & Management consulting assignments, and perception management initiatives for high value and flagship accounts across the US & UK on IT Service Management, Delivery/Service Assurance, AI & Automation (RPA), and designing transformation roadmap across business verticals.

Seasoned AI-automation deployment leader:  Wipro, TCS.

A leader with an entrepreneurial spirit, curiosity and global mindset. An unconventional thinker with a passion for championing solutions that drives the business forward. Developing partnerships across the innovation ecosystem, identifying opportunities for mutual success and crafting road-maps intended to meet long term goals are his inherent strengths. Recognized for spearheading market-facing functions and processes required to effectively differentiate the company and optimize growth, market share and account retention. 

With 20+ years of robust experience in IT, BPM and IT Infrastructure Services, he has worked with leading IT Services Companies. With deep domain knowledge and expertise across the areas of Strategy Building, Sales Enablement, Pre-Sales, Business Solutions, Business Excellence and Service Delivery, he has led large scale programs that involved setting up, building, managing and transforming units for clients and the organizations that he worked with. He has anchored multiple large-scale outsourcing deals and handled global service delivery for multiple customers.